Thank you so much for getting back to me so quickly.
I checked the connection and tightened, but no change.
The machine stopped working taking it out from one side of the dock and moving it to the other. The propellers were still responsive even after making it topside. As soon as I put it in the water, I noticed there was no power to the wireless radio. I’ve checked the Trident and it has power. It’s just not getting to the radio
Full disclosure: I was remiss in forgetting to use the tail straps as directed when deploying from a dock.
What do you think our next steps should be? We are hoping to use it this summer in several classes at the American Museum of Natural History. I’m also available by e-mail firstname.lastname@example.org or phone 212-313-7947
Thank you very much