Troubleshooting connectivity issues


#1

Anyone know what happened to the troubleshooting guide?

Cheers


#2

Hey Guillaume,

There was an issue on the back-end, I’ve just reset it and it should be ready to use again.


#3

Is it supposed to take me to a sight I have never seen before and create a new account?


#5


#6

After I replied I pulled down my response because I realized it was not working on other windows. I’m working on fixing this issue right now.


#7

Try again, I think I’ve fixed the issue.


#8

Works perfectly thanks!


#9

Thanks Nima, The flow chart worked perfectly to help me solve an issue. The only suggestion I have is to add a branch for continuity / voltage checks. I found that I had an intermittent problem from a broken connector where the insulation was stilled crimped but the wire itself was broken.


#10

Glad to hear that you were able to resolve your issue.

Thanks for the feedback, I’ve added it to my to-do list to add that branch to the guide!