Troubleshooting connectivity issues


Anyone know what happened to the troubleshooting guide?



Hey Guillaume,

There was an issue on the back-end, I’ve just reset it and it should be ready to use again.


Is it supposed to take me to a sight I have never seen before and create a new account?



After I replied I pulled down my response because I realized it was not working on other windows. I’m working on fixing this issue right now.


Try again, I think I’ve fixed the issue.


Works perfectly thanks!


Thanks Nima, The flow chart worked perfectly to help me solve an issue. The only suggestion I have is to add a branch for continuity / voltage checks. I found that I had an intermittent problem from a broken connector where the insulation was stilled crimped but the wire itself was broken.


Glad to hear that you were able to resolve your issue.

Thanks for the feedback, I’ve added it to my to-do list to add that branch to the guide!