Hi, I’m responsible for the spanish website.
When it comes to pricing, the price in our website is 900€ + Spanish VAT, which is 21% = 1089€. We wanted to put the price at 899€ but this becomes 1087,79€ which is a bit of a pain when it gets to accounting. We do offer free shipping in Spain, and shipping a basic kit to Italy costs 30€ and normally takes 3-4 days.
OpenROV HQ is using FEDEX for shipping, so it is very reliable. We have shipped quite a lot by now and we have never had any issues. However, you will still have to pay Italian VAT, import dues and handling fee from Fedex. This will be charged upon delivery and they will not release the goods until you pay. All in all, when it gets to price you should come out more or less equal.
Our main value proposition is that we provide support in Spanish and to some extent, Italian. We can also offer proper invoicing iaw EU accounting regulations, which we have found is often a go / nogo for many public entities like Universities and so on. In addition, if you are a properly registered EU business, then intra-communitarian commerce does not have VAT (which is not an option if you are importing from outside the EU).
We also offer batteries and the cement / epoxy kit, which is a bit difficult or expensive to get in some countries.
I hope that clarifies any doubts regarding pricing.
Whether you by from HQ or Spain is normally a question of convenience. In any case we are looking forward to having you as part of our community of explorers and hackers