I just received my new JXD controller from Sofar. I have updated the app and the Trident also has the latest firmware. Right from the start, a problem has appeared. If I let the Trident recording run for more than a couple of minutes, I get a sudden white screen for a few seconds, it drops me out of pilot mode, says searching for Trident for another second or so, then gives me “ready to dive”. I am then able to reenter the pilot mode, but am unable to stop or close the recording, even if I reboot the controller. The only way to end the recording is to disconnect Trident from the tether, and this results in the loss of the recording. Here is a video of how it looks when refusing to end the recording (ie after the white screen has happened): https://youtu.be/CwzzwneHhKw
If you start and stop the recordings after first powering on and launching Trident, everything works, but you can only get short 1-2 minute clips. If you let it run too long, the white screen appears and that’s it, you’ve lost the whole recording. Trident still controls fine after the white screen and sometimes the low-res pilot recording saves to the controller, but most of the time the file comes out as corrupt. Trident just doesn’t show a file at all in its internal memory after it has glitched.
Up until I got the new controller, I have not encountered this issue while using a normal android tablet, it’s just the new JXD controller, although I haven’t tested it again by going back to a tablet.
As I said, all software is up to date and all the equipment is nearly new. I’m at a loss what to do, right now I can only get short 2-minute clips of HD video, if I let it run longer I lose everything I have shot.
Any suggestions/ideas for assistance?