I’ve sent email to support about this already, but thought I’d post here as well in case it’s of use to anyone.
Recently received an additional 100m tether for my Trident. Diving in salt water, I have been able to go 10-15m, sometimes shorter, before I completely lose control and lose the video stream to my phone. In some cases the green light indicator on the check mark on the topside was out, while the other lights remained on.
Issues haven’t been very easy to reproduce on dry land, so it almost seems like water is a factor.
The 25m tether still works fine every time, both in and out of water.
I’d be grateful for any suggestions.